Support

Before requesting help

• Confirm that both the PAPER-REVIEW-REQUEST-v7.2 JSON and the matching original PDF are attached.
• Confirm that the request names a v7.2 profile and PAPER-REVIEW-v7.2.
• Open the public Independent Paper Reviewer CS/IT/CPE Custom GPT in ChatGPT.
• Do not paste only the request JSON; it does not contain the manuscript text.

What support covers

Support covers access to the public website, request generation, v7.2 protocol compatibility, Custom GPT access, result-file validation, and correction of reproducible technical defects. Support cannot provide an official academic ruling, guarantee acceptance, recover inaccessible ChatGPT data, or override account and workspace policies.

Contact

Email chakso@kku.ac.th with a concise description, the visible error message, the request protocol/profile names, browser or host, and steps to reproduce. Do not attach a confidential manuscript unless specifically requested through an approved channel.

Response and security

Support is provided on a reasonable-efforts basis without a guaranteed response time. Never send passwords, authentication tokens, API keys, private workspace links, or other credentials by email.